FAQ

Can a repeated fault be escalated?

Yes. Repeated failures should be documented and escalated technically.

Can a serious safety issue trigger urgent support?

Yes. Safety-related issues should be escalated immediately with full evidence.

Can a third party make payment on our behalf?

Only if disclosed in advance and accepted after compliance review.

Can accident-history disclosure be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can advance payment before final PI issue be confirmed before payment?

Yes.

Can airbag deployment history be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can annual performance evaluation be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can anti-fraud bank-account verification be addressed before risks increase?

Yes. Early review and written alignment usually reduce misunderstanding and commercial exposure.

Can auction sheet reference be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can batteries or battery parts be shipped freely by air?

No. Many battery items are restricted or require strict dangerous-goods compliance.

Can battery degradation be measured against a threshold?

Yes, but only if the policy defines method, threshold, and test conditions clearly.

Can battery degradation threshold reference be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can battery SOH be guaranteed on used EVs?

It should only be stated if measured and documented; .

Can battery SOH trend report be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can booking confirmation window be prepared before vessel departure?

Usually yes, subject to final booking status, document readiness, and port operation timing.

Can charger installation guidance be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can charging plug type be customized?

Sometimes. It depends on the vehicle platform, target market rules, and supply availability.

Can city-by-city channel planning be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can claim approval level be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can claim closure confirmation be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can claim rejection explanation be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can claim response time target be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can climate affect EV performance?

Yes. Extreme heat or cold can affect range, charging speed, and battery behavior.

Can connector pinout confirmation be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can consignee be changed after shipment?

Sometimes, but it can be restricted and risky once cargo is moving, and incur extra cost.

Can consignee change after booking be prepared before vessel departure?

Usually yes, subject to final booking status, document readiness, and port operation timing.

Can consumable exclusion rules be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can container free-time planning be prepared before vessel departure?

Usually yes, subject to final booking status, document readiness, and port operation timing.

Can corrective-action confirmation be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can customer misuse photos help close a claim?

Yes. Objective evidence is essential for fair claim handling. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

Can customer request for a longer balance-payment window be confirmed before payment?

Yes. we will try to be flexible.

Can customs inspection at port delay export?

Yes. Port or customs checks can affect timing and should be treated as operational risk. .

Can deposit and balance from different bank accounts be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can destination customs reject mismatched documents?

Yes. Inconsistent values, names, or descriptions can create serious clearance problems. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

Can diagnostic log submission standard be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can diagnostic-tool requirement be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can documents be surrendered or telex released?

It may be possible depending on the bill of lading type and carrier policy. We can arrange according to customer's need.

Can either party terminate the agreement early?

usually not, if yes it is under defined causes and notice periods in the contract.

Can EV batteries trigger carrier acceptance review?

Yes. Some carriers apply extra review for battery-powered cargo.

Can EVs face special shipping rules?

Yes. Battery-powered cargo can involve extra safety and declaration requirements depending on mode and carrier.

Can exclusivity be revoked?

Yes. Agreements usually include termination or downgrade if targets or obligations are not met.

Can exclusivity cover chargers and parts as well as vehicles?

yes.

Can exclusivity review conditions be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can exploded-view parts catalog be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can failed-parts photo standard be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can fault-code interpretation support be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can field-failure statistics review be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can firmware update package handling be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can glass replacement history be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can government tenders be handled jointly?

Yes. It is a good idea. Joint support is common for complex projects.

Can I get clear photos and videos of specific car details (e.g., 2-door vs 4-door versions)?

Absolutely. Our sales team can provide real-time walkaround videos and high-definition photos of specific configurations in our yard or showroom. This helps you verify the exact condition and features before proceeding with the order. Normally, this service is arranged after the price is confirmed, or after we receive the PO and deposit. Additional export compliance note: For electric vehicles and other new vehicles, we usually evaluate two possible export solutions depending on the specific model, stock status, export documents, and delivery timeline. The first option is the Specialized Conversion Export Mode, also known as a special-purpose or modified-vehicle export arrangement. Under this mode, the vehicle is exported based on an actual and verifiable conversion. The vehicle will be equipped with an additional functional device or special-use accessory, and the export documents will be prepared according to the final approved vehicle configuration. This solution may add a small conversion and documentation cost, but if applicable, it can help shorten the delivery lead time. However, it must be based on a real modification and complete supporting documents. The second option is the Direct Manufacturer-Authorized Export Mode. Under this mode, the vehicle is exported through the manufacturer or an authorized export channel while keeping the original factory configuration. This is the most standard and straightforward export method, especially for customers who require brand authorization, long-term cooperation, or official after-sales support. However, lead time and availability depend on the manufacturer's authorization, documentation process, and export policy for each model. In simple terms, the Specialized Conversion Export Mode is usually more flexible and may be faster when the model is suitable for compliant conversion. The Direct Manufacturer-Authorized Export Mode is more standardized and has stronger factory support, but may require more time and stricter authorization procedures. For the models we export, we check both options and recommend the most suitable export solution based on legality, delivery time, cost, and document availability. Additional payment and after-sales support note: Our standard payment term is a 30% deposit, with the balance paid about one week before the container arrives at the destination port. We can also support original spare parts, original consumables and maintenance parts, infotainment system issues, software issues, English language setup before export where available, master account or app ownership release before or during export, and assistance with transferring vehicle app or remote-control ownership to the final owner. In most cases, we work directly with manufacturers or authorized channels to arrange delivery, export, and after-sales support. Remote technical support is normally provided free of charge. All required export documents will be prepared before shipment. For brand models, MOQ, and delivery time, we confirm details case by case because availability, customer market demand, and cooperation model can change dynamically.

Can installer training materials be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can interior wear grading be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can invoice currency different from settlement currency be confirmed before payment?

Yes. .

Can invoice value affect customs duty?

Yes. Customs valuation should be truthful and consistent with the real transaction. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

Can language of warranty documents be localized?

Yes, but the signed master terms should remain controlled and consistent.

Can late bank credit after the agreed deadline be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can launch support be tied to volume milestones?

Yes. Support should be measurable and linked to verified activity or sales milestones.

Can lead-protection period be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can local diagnostic logs be attached to claims?

Yes. Diagnostic logs often strengthen technical review.

Can local holidays affect customs clearance timing?

Yes. Holidays can materially slow port and customs processing. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

Can local workshops perform warranty repair?

This really depend on your local condition.

Can marketing fund usage require approval?

Yes. Co-funded marketing should have budget, scope, and proof-of-use rules.

Can minimum spare-parts stock list be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can odometer consistency review be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can OEM participation threshold be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can online lead allocation be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can online sales violate territory rights?

It is normally allowed. The agreement should define online, fleet, and cross-border sales rules.

Can out-of-warranty support still be provided?

Yes. Paid technical support and parts supply can continue after warranty expiry.

Can packing labels for spare parts be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can painted-panel identification be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can parts emergency air shipment be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can parts replenishment cycle be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can parts shelf-life tracking be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can payment evidence by SWIFT copy be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can payment on a bank holiday be confirmed before payment?

Yes. .

Can pedal wear check be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can poor maintenance affect warranty?

Yes. Required maintenance and proper records matter.

Can port congestion delay delivery?

Yes. Port, customs, and vessel congestion can change ETA.

Can pre-existing shipping scratches be noted before delivery?

Yes. Delivery inspection records are very important.

Can previous commercial-use indication be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can previous ownership count be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can price-spike clause discussion be addressed before risks increase?

Yes. Early review and written alignment usually reduce misunderstanding and commercial exposure.

Can project sales be excluded from dealer exclusivity?

Yes. Agreements should define fleet, tender, and key-account treatment clearly.

Can quality-issue escalation path be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can quarterly sales-target review be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can remote diagnosis record be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can remote diagnostic session booking be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can repaint thickness measurement be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can repeated charger failure be treated as a product-quality case?

Yes, if evidence shows a recurring product-side issue rather than installation or misuse.

Can replaced-parts disclosure be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can return-parts handling be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can root cause report format be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can sales territory boundaries be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can seat condition grading be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can serial-number traceability be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can service history availability be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can service manual release be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can service training calendar be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can service-bulletin reference be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can shipping be split into multiple batches?

Yes. Batch shipment should be defined clearly in the contract. we can also arrange according to requirements from customers after.

Can shipping damage be treated as warranty?

No. Transport damage and product warranty are different matters and should be handled separately. This is normally handled by the shipping company or the insurance company。

Can shipping dates change after booking?

Yes. Vessel schedules and port operations can change if we inform shipping company in time. but after a booking is confirmed and space is allocated, then the change will be subject to a demurrage fee which is normally quite high cost.

Can shipping instruction deadline be prepared before vessel departure?

Usually yes, subject to final booking status, document readiness, and port operation timing.

Can short payment caused by bank charges be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can showroom standards be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can smoke or odor inspection be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can software log retention be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can software release notes be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can software reset count as repair under warranty?

It can, if the reset is an approved remedy for a covered issue.

Can software reset record be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can split remittance from two related companies be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can steering wheel wear check be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can stock commitment requirements be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can superseded part-number notice be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can technical case escalation be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can tender-project cooperation boundaries be defined in the agency agreement?

Yes. Important channel, performance, and responsibility items should be recorded clearly in the written agreement.

Can the buyer appoint its own inspection company?

Yes, subject to access arrangements and reasonable notice.

Can the buyer appoint its own inspector for used cars?

Yes, and that is often advisable.

Can the exporter arrange domestic transport from factory to port?

Yes. China-side inland transport can be arranged or coordinated.

Can the importer set a local warranty longer than supplier warranty?

Yes, but any extra coverage becomes the importer’s own commercial responsibility unless separately agreed.

Can the order be canceled after production starts?

Cancellation after procurement or production may create non-refundable costs.

Can the shipment wait for one missing unit?

It may be possible, but it may increase storage, booking, or delivery risk.

Can the specification change after PI confirmation?

Normally it is difficult, but we will do the best to make your requirements. of course, any change must be reconfirmed in writing before shipment.

Can the vehicle VIN be confirmed before shipment?

Usually the VIN is available after production or vehicle allocation. Earlier availability depends on the model and supply stage.

Can third-party payment from a disclosed affiliated company be confirmed before payment?

Yes. The commercial and banking arrangement should be confirmed in writing before funds are sent.

Can tire production date review be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can torque specification sharing be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can unauthorized modification void warranty?

Yes. Electrical, structural, or software modifications may void related coverage.

Can underbody corrosion check be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can using non-approved chargers affect warranty?

Improper charging equipment or unsafe charging may affect warranty coverage.

Can vehicles be delivered with a partial charge?

Yes. EV state of charge should follow practical and transport safety requirements. normally a 30-50% battery charge is recommendable.

Can VIN-based parts matching be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can warranty terms differ between countries?

Yes. Market conditions, service capability, and contract structure can change the policy.

Can warranty-claim evidence checklist be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can water-damage signs be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can we accelerate lead time?

Sometimes, but rush requests may affect cost and available options. This need to be checked case by case.

Can we agree on anti-fraud bank-account verification in advance?

Yes. It is better to define this early so both parties have a clearer risk-control framework.

Can we agree on price-spike clause discussion in advance?

Yes. It is better to define this early so both parties have a clearer risk-control framework.

Can we agree on sudden OEM policy change handling in advance?

Yes. It is better to define this early so both parties have a clearer risk-control framework.

Can we amend consignee details after booking?

Sometimes, but timing and carrier rules are critical once documents are issued. also there is always an amend fee incured.

Can we apply for exclusive distribution?

We are open to early-stage discussions regarding distribution rights. However, formal exclusivity usually follows a proven track record of successful transactions and a formal cooperation agreement.

Can we ask for anti-rust treatment before shipment?

It may be possible where useful, but normally it is not really necessary.

Can we ask for local-language manuals and brochures?

Yes, where available. English is often the base version, with translation support as needed.

Can we become your distributor in our country?

The cooperation of overseas agent distribution is one of our main business models. The agreement is subject to market plan, capability review, service readiness, and agreed business targets.

Can we buy mixed models in one order?

Yes, we support mixed-model orders, which is ideal for distributors wanting to offer a varied lineup. We optimize the container loading or RoRo shipping to accommodate these mixed shipments efficiently.

Can we buy mixed-condition used units in one lot?

Yes, but each unit should still have an identifiable condition record and price logic.

Can we change the payer company name?

It may be possible only with prior written approval by both sides.

Can we choose container or Ro-Ro?

Yes, subject to route, cost, cargo type, and shipping-line acceptance. sometime shipping by container is even more cost-effective than Ro-Ro. Ro-ro Is not always available for every port. So need to be checked beforehand.

Can we communicate with engineering directly?

When needed, technical meetings can be arranged through the account manager.

Can we convert from trader status to official distributor status?

Yes, usually after capability review and a period of proven performance. This is a quite common practice.

Can we create a standard import document matrix by country?

Yes. A country-by-country matrix is very useful for internal control.

Can we create a VIN-based service history file?

Usually the VIN is available after production or vehicle allocation. Earlier availability depends on the model and supply stage.

Can we delay shipment at our request?

It may be possible for a short period, but storage cost and risk must be addressed if delaying too long time.

Can we discuss after-sales service-center setup before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss annual performance evaluation before signing?

Yes. Annual performance evaluation can be discussed before signing. For agency or distribution cooperation, we normally review practical performance items such as annual sales volume, market development progress, order execution, brand presentation, customer feedback, after-sales service readiness, and compliance with the agreed cooperation terms. The evaluation method, review timing, and follow-up actions should be written clearly in the cooperation agreement so both sides have transparent expectations.

Can we discuss brand-launch timeline before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss city-by-city channel planning before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss co-branded promotion rules before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss competitor-brand restrictions before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss cross-border sales handling before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss customer data protection responsibilities before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss demo-car obligations before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss exclusivity review conditions before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss minimum marketing activity plan before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss online lead allocation before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss pricing discipline in the territory before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss product-training obligations before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss quarterly sales-target review before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss reporting duties on market feedback before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss sales territory boundaries before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss showroom standards before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss stock commitment requirements before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss sub-dealer appointment rights before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we discuss tender-project cooperation boundaries before signing?

Yes. This point can be discussed in advance so both parties understand the intended cooperation model clearly.

Can we get a final order checklist before shipment?

Yes. A final checklist helps confirm payment, documents, inspection, and shipping details.

Can we inspect before balance payment?

Yes. Video or third-party inspection can be arranged subject to process feasibility. You can inspect the cars yourself or nominate a 3rd party agent to inspect cars for you.

Can we lock interior and exterior color combinations?

Possible for some models, but uncommon combinations may need longer lead time or MOQ.

Can we pay deposit now and fix shipping later?

Yes, because shipping cost fluctuate, so it is good to fix product price firstly.

Can we pay in installments by shipment batch?

Yes, for split shipments if clearly defined in the contract and PI.

Can we pay to a personal bank account?

No. Payment should only be made to the official company account stated on signed documents. only special case we can accept payment to personal account, which need to discuss case by case.

Can we receive loading photos from container stuffing?

Yes. Container loading photos or video are often available and useful for claim prevention.

Can we receive scanned documents before originals?

Yes. Scanned sets are commonly shared first for checking.

Can we request a protected lead time for our market orders?

Yes. And a deposit is required.

Can we request annual rebate based on total purchases?

Yes. Rebate structures can be discussed if volume, payment discipline, and returns policy are clear.

Can we request direct vessel only?

It may be possible on some routes, but direct services may cost more or be less available.

Can we request joint annual business planning?

Yes. Annual planning improves target setting and resource alignment.

Can we request local-language infotainment?

Possible on some models; for others, software language may be limited by OEM or region settings.

Can we request separate vehicle labels by fleet number?

Yes, operational markings can be arranged if they do not affect compliance or appearance requirements.

Can we review the draft contract before deposit?

Yes. Commercial and legal review before payment is normal practice.

Can we sell through sub-dealers?

It may be possible if the agreement allows it and brand control is maintained.

Can we start non-exclusive and upgrade later?

Yes. That is often the safest and easiest way to start cooperation.

Can we talk to your after-sales team before ordering?

Yes. Early after-sales alignment is strongly recommended.

Can we use a lower value to reduce tax?

That is non-compliant and risky, but if you need, we can communicate to find some flexible way together.

Can we use escrow?

It may be possible in special cases, but it is not standard for most vehicle export deals.If you like to use Escrow, please provide your plan of Escrow, which organization provide the service and what terms to follow, so that we can discuss further.

Can we use our own PDI standards?

Yes For quantity order or special projects.

Can we use your brand in our advertising?

Only in line with trademark rules and any written brand-use authorization.

Can wear-item exclusion list be defined before claims begin?

Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.

Can weather affect vessel schedule?

Yes. Sea and port operations are affected by weather and related disruptions.

Can wheel-rim damage grading be checked before we confirm a used-car order?

Usually yes, subject to actual vehicle access and available source information before the unit is locked.

Can wheel, floor mats, or tools be packed separately?

Yes, if listed correctly and packed in a safe, documented way.

Can wiring diagram availability be prepared in advance?

Yes. It is often better to prepare this early for smoother after-sales execution and faster service response.

Can you accept advance payment before final PI issue?

yes, then we can make the payable amount clear in the following PI.

Can you accept credit card?

Usually no for bulk vehicle transactions due to limits, cost, and compliance.

Can you accept customer request for a longer balance-payment window?

It may be possible in some cases,

Can you accept deposit and balance from different bank accounts?

It may be possible in some cases, but payer identity, compliance review, and document consistency must be confirmed in advance.

Can you accept DP or DA?

Only in limited cases after risk review; these are not standard for new customers.

Can you accept invoice currency different from settlement currency?

It may be possible in some cases, but best get confirmation in advance.

Can you accept late bank credit after the agreed deadline?

It may be possible in some cases.

Can you accept LC at sight?

most of the time yes, subject to bank acceptability, amount, country risk, and workable LC terms.

Can you accept OA terms?

Open account is generally not offered to new customers and may require credit insurance or long cooperation. We can apply this term step by step.

Can you accept partial payment against partial shipment?

It may be possible in some cases, but payer identity, compliance review, and document consistency must be confirmed in advance.

Can you accept payment on a bank holiday?

Yes, just it takes more time for us to confirm receipt of funds.

Can you accept short payment caused by bank charges?

It may be possible in some cases,.

Can you accept split remittance from two related companies?

It may be possible in some cases, but payer identity, compliance review, and document consistency must be confirmed in advance.

Can you accept standby LC?

Sometimes for structured business or long term projects, but not as a default term.

Can you accept third-party payment from a disclosed affiliated company?

It may be possible in some cases,.

Can you accept underpayment that needs supplementary transfer?

yes, but need to make clear to each other in advance.

Can you accept usance LC?

It may be possible for selected deals, more details need to discuss case by case.

Can you advise which models fit corporate fleets?

Yes. Corporate fleet recommendations can be based on duty cycle and service planning, budget, and other requirements, then we will be able to match models for you.

Can you advise which models fit family retail sales?

Yes. Family-market recommendations can be based on price, comfort, and charging convenience. Maybe there are still some factors that your market needs to consider particularly, and then we can proceed with the corresponding recommendations.

Can you advise which models fit mining or rough-road use?

Yes. We can suggest more robust models, If you could provide the local fuel vehicle model that are using in your market, and your budget, we would be able to make a good recommendation.

Can you advise which models fit ride-hailing use?

Yes. We can recommend ride-hailing models based on TCO and charging needs.

Can you advise which models fit taxi use?

Yes. We can recommend taxi-friendly models based on cost, durability, and serviceability. It would be much easier if you could provide us with references to the currently operating taxi models that need to be replaced based on your market.

Can you arrange a factory or yard visit in China?

We warmly welcome visits from our partners. We can organize guided tours of our assembly lines, storage yards, and logistics centers. Please share your itinerary in advance so we can arrange the necessary logistics and invitations.

Can you arrange inland transport in China?

Yes. we will arrange China-side trucking or rail.

Can you check whether the route allows Ro-Ro for EVs?

Yes. Route and carrier acceptance for EV cargo should be checked case by case.

Can you clarify what is standard and optional?

Yes. We clearly separate standard scope from optional And show all details in the documents.

Can you classify parts as fast-moving and slow-moving?

Yes. This helps working-capital control and service readiness.

Can you confirm accessory packing confirmation for a new vehicle order?

Yes. We can confirm this item according to the actual order progress, supplier schedule, and shipment plan.

Can you confirm ADAS package scope before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm airbag configuration before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm app-control availability before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm battery heating function before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm battery SOC shipping requirement for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm battery SOC status before shipment?

Yes. we can do that.

Can you confirm battery supplier name before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm booking confirmation timing for a new vehicle order?

Yes. We can confirm this before shipping.

Can you confirm booking confirmation window for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm camera and sensor configuration before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm carton labels by order number for a new vehicle order?

Yes. .

Can you confirm charging cable length and plug?

Yes. The exact cable type and scope should be listed, and it is customizable.

Can you confirm commercial-invoice final confirmation for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm consignee change after booking for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm container free-time planning for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm container loading plan for a new vehicle order?

Yes. will confirm a loading plan before shipping.

Can you confirm container VGM responsibility for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm curb weight and GVW before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm customs declaration timing for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm DC charging curve range before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm DC charging power before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm DG review by carrier for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm direct-vessel preference for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm driver seat memory before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm factory release timing for a new vehicle order?

Yes. We can confirm this item according to the actual order progress, supplier schedule, and shipment plan.

Can you confirm final packing list for a new vehicle order?

Yes. we can do this before shipping

Can you confirm ground clearance before order?

Yes. .

Can you confirm heat pump availability before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm HS-code reference confirmation for shipment?

Yes.

Can you confirm infotainment language package before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm marine insurance wording for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm onboard AC charger rating before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm original BL courier planning for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm packing-list final confirmation for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm parking sensor quantity before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm planned production week for a new vehicle order?

Yes. a production and shipping schedule will be provided beforehand..

Can you confirm port congestion update frequency for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm port cut-off timeline for a new vehicle order?

Yes. We can confirm this item according to the actual order progress, supplier schedule, and shipment plan.

Can you confirm pre-delivery inspection appointment for a new vehicle order?

Yes. PDI is a standard requirement for every unit of car.

Can you confirm pre-loading photos for a new vehicle order?

Yes.

Can you confirm pre-loading video confirmation for a new vehicle order?

Yes.

Can you confirm production slot confirmation for a new vehicle order?

Yes. We can confirm this item according to the actual order progress, supplier schedule, and shipment plan.

Can you confirm regional navigation maps before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm roof load limit before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm seat heating and ventilation before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm seat material before order?

Yes. Seat material, number of seats, and interior color should be confirmed in the final spec sheet.

Can you confirm shipping instruction deadline for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm spare-key packing for a new vehicle order?

Yes.

Can you confirm steering wheel heating before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm telex release arrangement for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm temporary storage before loading for a new vehicle order?

Yes.

Can you confirm towing capacity before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm transshipment limitation for shipment?

Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.

Can you confirm turning radius before order?

Yes. This point can be confirmed where available, and the final details should follow the signed specification and actual supply version.

Can you confirm VIN list timing for a new vehicle order?

Yes. We can provide VIN list once production is finished.

Can you confirm wheelbase and track width before order?

Yes. .

Can you confirm whether batteries are new and original?

Yes. For normal new-car export, battery status should be new and original unless otherwise declared. Final confirmation should be based on the signed specification, OEM data, or actual allocated vehicle.

Can you confirm whether the used vehicle qualifies for destination incentives?

Incentive eligibility is market-specific and should always be verified locally before marketing. Final confirmation should be based on the signed specification, OEM data, or actual allocated vehicle.

Can you confirm whether the vehicle includes V2L or V2G?

Only if the OEM specifies it; such functions should never be assumed. Final confirmation should be based on the signed specification, OEM data, or actual allocated vehicle. V2L is easier and becoming common now. V2G is few, also need to integrate with local Grid.

Can you confirm whether the vehicle is Euro-spec or China-spec?

We should state the actual supply version clearly to avoid compliance misunderstandings. Final confirmation should be based on the signed specification, OEM data, or actual allocated vehicle.

Can you confirm whether the vehicle supports fast charging?

Yes. AC and DC charging capability, connector type, and charging power should be confirmed in writing.

Can you confirm your approach to battery degradation threshold reference?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to claim approval level?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to claim closure confirmation?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to claim rejection explanation?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to claim response time target?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to consumable exclusion rules?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to corrective-action confirmation?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to diagnostic log submission standard?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to failed-parts photo standard?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to field-failure statistics review?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to OEM participation threshold?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to quality hold decision process?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to quality-issue escalation path?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to remote diagnosis record?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to return-parts handling?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to root cause report format?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to serial-number traceability?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to service-bulletin reference?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to software log retention?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to software reset record?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to warranty-claim evidence checklist?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you confirm your approach to wear-item exclusion list?

Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.

Can you coordinate hotel and local transport suggestions?

No problem. Please you tell us your requirements, it would be best if you could provide us with your complete itinerary. Then we can have our business personnel make the corresponding arrangements accordingly.

Can you create a minimum recommended parts list for 50 vehicles?

Yes. A fleet-size-based starter list is a practical way to prepare service support.

Can you customize the spec for our market?

Specification customization (e.g., tropical versions, cold-weather packs) is possible but depends on OEM policy, MOQ, and lead times. Our R&D and production teams will evaluate your specific needs case-by-case.

Can you disclose known rust or flood history?

Yes. Known serious condition issues should be disclosed clearly.

Can you discount for full prepayment?

Sometimes yes. Prepayment may improve pricing depending on stock and financing cost.

Can you explain after-sales responsibilities clearly?

Yes. Responsibilities on warranty, parts, and service should be clarified before order. In due time, there is an after-sales agreement or warranty agreement will be signed between us and all the terms will be detailed in the agreement.

Can you explain battery terminology simply?

Yes. We explain battery, motor, charger, and energy terms in business language.

Can you explain charging standards by market?

Yes. We can explain AC/DC charging and plug standards by region. e. g. CCS1, CCS2, CHAdeMO, NACS, type1, type2 and etc. Depending on what is the specific questions you want to know.

Can you explain China's stricter used-car export control briefly?

China has tightened management to curb improper new-as-used exports and to require clearer service and compliance support.

Can you explain Chinese brand positioning to our team?

Yes. We can explain brand, product level, and market fit clearly.

Can you explain differences between domestic and export specs?

Yes. Domestic and export versions may differ in language, charging, and compliance items. For more details we can explain model by model.

Can you explain how China vehicle export works overall?

We can explain the standard export flow from inquiry to after-sales.

Can you explain range test standards?

Yes. We explain NEDC, WLTP, CLTC, and why real range differs.

Can you explain trim differences clearly?

Yes. We provide clear documentation highlighting the differences between base, mid, and luxury trim levels. This ensures your sales team quotes accurately and manages customer expectations.

Can you explain why the same model has different prices from different suppliers?

Source channel, stock age, trim, color, payment speed, and hidden service scope can all change pricing.

Can you export damaged or salvage vehicles?

Only if legal and clearly declared; many markets restrict or prohibit such imports.

Can you grade used cars A/B/C by condition?

Yes. Simple grading helps communication, but the written report matters more than the letter itself.

Can you guarantee duty rate at destination?

No. Duty and tax are determined by destination law and customs practice.

Can you handle urgent inquiries within one day?

We prioritize urgent requests and aim to provide a response within one business day. For full accuracy, please ensure all required data (model, port, quantity) is included in your initial message.

Can you help reduce parts-order mistakes?

Yes. Use VIN, photos, revision control, and confirmation before payment.

Can you help us avoid common first-order mistakes?

Yes. We help buyers avoid mistakes in spec, payment, documents, and compliance. We have many years of experience and already have many oversea customers and projects so we can forecast and help you to avoid many mistakes.

Can you help us build a business case for EV import?

Yes. We can help structure a basic EV business case using demand, TCO, and service assumptions. We have a lot of experience on this.

Can you help us build a local service network?

Yes. Service planning should be part of the dealership or distribution discussion.

Can you help us build a used-EV sales FAQ for end users?

Yes. Used-EV buyers need extra clarity on battery, charging, and realistic range.

Can you help us check destination duties and taxes?

We can give a reference check, but importer should verify current duties and local taxes independently.

Can you help us compare two vehicle models?

Yes. We provide side-by-side comparisons of technical specifications, battery life, performance metrics, and market positioning to help you make an informed procurement decision.

Can you help us decide which parts to stock locally?

Yes. Stock should focus on downtime risk, failure frequency, and lead time.

Can you help us design an after-sales escalation matrix?

Yes. Clear escalation levels help separate routine, urgent, and safety cases.

Can you help us estimate landed cost?

Yes. We can help estimate product, freight, duties, and local charges, but importer must confirm locally.

Can you help us prepare customer FAQs locally?

Yes. We can help you to organize the FAQ For you.

Can you help us prepare end-customer offers?

Yes. We can help structure offers for your downstream customers.

Can you help with product launch materials?

Yes. We support your local launch by providing key product selling points, translated brochures, and technical FAQs tailored to your market’s specific concerns.

Can you hide repair history if the buyer does not mind?

No. Material condition facts should be disclosed honestly.

Can you hold the price after deposit?

Yes, after deposit is paid, the price will stays within agreed timeline.

Can you issue a formal commercial quote?

Yes. Formal quotes can be issued once the requirement is defined.

Can you issue a non-binding budgetary quote?

Yes. Budgetary quotes can be issued for feasibility review.

Can you issue a proforma invoice for bank transfer?

Yes. PI is standard for initiating payment approval and remittance.

Can you issue a quote with HS code?

We can provide a reference HS code, but importer should confirm local classification.

Can you issue draft PI before final confirmation?

Yes. We provide a draft Proforma Invoice (PI) for your internal review and departmental approvals. Once the draft is confirmed, we issue the final, stamped version for payment processing.

Can you issue official invitation letters for China visits?

Yes. We can provide the invitation letter. First, please send us the information of the invited person, including the name and passport number. It would be better if you could also send a copy of the passport. If the invitation letter is to be provided by the Chinese government, during the application process, if there is a need to provide some other documents, such as your company's business license, contracts with Chinese suppliers or other necessary documents, we will communicate with you at that time.

Can you issue receipt after deposit?

Yes. We can issue payment acknowledgment or receipt after funds arrive.

Can you issue separate invoices for vehicle and accessories?

Yes,.

Can you join calls with our end customer?

Yes. For major deals, our technical and sales experts can join calls as your "China Supply Chain Partner" to help answer deep technical questions and build customer confidence.

Can you keep quoted stock for a specific period?

Only within the validity and reservation terms clearly agreed in writing. When there is specific requirements we can Finalize it together.

Can you list ADAS package scope separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list airbag configuration separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list battery heating function separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list battery supplier name separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list camera and sensor configuration separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list curb weight and GVW separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list DC charging curve range separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list DC charging power separately in the quotation?

Yes. .

Can you list driver seat memory separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list ground clearance separately in the quotation?

Yes. .

Can you list heat pump availability separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list infotainment language package separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list onboard AC charger rating separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list parking sensor quantity separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list regional navigation maps separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list roof load limit separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list seat heating and ventilation separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list steering wheel heating separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list towing capacity separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list turning radius separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you list wheelbase and track width separately in the quotation?

Yes. Where commercially relevant, this item can be listed separately in the quotation or technical annex.

Can you mark dangerous-goods parts clearly for shipping?

Yes. DG identification should be accurate and visible in all logistics documents.

Can you offer charging solutions together with vehicles?

Yes. Vehicles, chargers, and energy products can be discussed together.

Can you offer spare parts together with vehicles?

Yes. We can combine vehicle and spare-parts packages in one plan.

Can you offer training for our sales team?

Yes. We offer online product training and sales process workshops. For strategic long-term partners, we can also organize offline training sessions at your location or in our China headquarters.

Can you prepare both draft and final document sets?

Yes. Draft review before final issue reduces costly mistakes.

Can you protect our market if we invest?

Market protection must be linked to actual performance and documented obligations, more details will be discussed case by case.

Can you provide a battery SOH screenshot for a used EV?

Yes, where the system allows it; buyers should still understand the method and limitations of the reading. The exact details should be confirmed in writing before order.

Can you provide a charging compatibility check for a used EV?

We can review charging type and basic compatibility, but local charging conditions still need checking.

Can you provide a full equipment list?

Absolutely. Before any order confirmation, we provide a comprehensive equipment list including safety features, infotainment options, and any added accessories or software versions.

Can you provide a parts package for market launch?

Yes. Starter parts packages are highly recommended. The exact details should be confirmed in writing before order.

Can you provide a recommended startup spare-parts package?

Yes. We can suggest fast-moving, critical, and maintenance parts by model and market. The exact details should be confirmed in writing before order.

Can you provide a sales presentation for customers?

Yes. We can provide a concise sales deck for business discussion.

Can you provide a sample PI for internal approval?

Yes. We can provide a sample or draft PI for internal review before the final version is issued.

Can you provide a shipment status update?

Yes. We can update booking, loading, and ETD status. Normally the loading/fixing/protection photos, videos will be provided on request.

Can you provide a signed commercial contract before payment?

Yes. A signed contract can be issued before deposit where applicable.

Can you provide a standard warranty-claim form?

Yes. A standard claim form improves consistency and response speed. The exact details should be confirmed in writing before order.

Can you provide a technical deviation list against buyer request?

Yes. Any mismatch should be shown clearly before order confirmation. The exact details should be confirmed in writing before order.

Can you provide accessory options before order?

Yes. We can list factory or export accessories separately with pricing and lead-time impact.

Can you provide accident history?

An professional 3rd party inspection report will be provided. It will disclose known material history. The exact details should be confirmed in writing before order.

Can you provide accident-history disclosure for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide ADAS package scope in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide airbag configuration in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide airbag deployment history for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide an inspection standard in writing?

Yes. We can negotiate and finalize it after order is confirmed..

Can you provide auction sheet reference for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide auction-source documents?

Where available from the supply channel, yes. The exact details should be confirmed in writing before order.

Can you provide battery and motor brand details?

We can share available core-component information where permitted.

Can you provide battery heating function in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide battery pack repair history for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide battery SOH trend report for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide battery supplier name in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide battery warranty wording before order?

Yes. Key warranty scope and exclusions should be reviewed before deposit.

Can you provide beneficiary bank SWIFT code?

Yes. Standard remittance bank account details are provided, including Swift code and etc. .

Can you provide camera and sensor configuration in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide cargo dimensions for commercial vehicles?

Yes. We can provide cargo dimensions, payload, and other available transport data for technical and logistics review.

Can you provide certificate of origin?

Yes, where applicable and supported by the trade arrangement. The exact details should be confirmed in writing before order.

Can you provide charger and cable packing before shipment?

Yes,

Can you provide charging test results for used EVs?

It may be possible on some units, but test conditions and charger compatibility must be stated. normally this will be done after order is Confirmed.

Can you provide commercial invoice draft review before shipment?

Yes,

Can you provide conformity or homologation support?

Yes. We are experienced on this.so we can provide support and cooperation.The exact details should be confirmed in writing before order.

Can you provide container loading plan before shipment?

Yes, we will provide a loading plan before shipping.

Can you provide container number and seal number?

Yes. will be provided after shipping.

Can you provide curb weight and GVW in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide dangerous-goods declaration?

Where required and properly supported, yes. The exact details should be confirmed in writing before order.

Can you provide DC charging power in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide dimensions for container loading review?

Yes. Outer dimensions help plan container, Ro-Ro, and inland transport arrangements. The exact details should be confirmed in writing before order.

Can you provide driver seat memory in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide factory release timing before shipment?

Yes, where available. Timing depends on production status, inspection completion, and booking progress.

Can you provide glass replacement history for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide ground clearance in the final specification sheet?

Yes. .

Can you provide heat pump availability in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide high-resolution marketing photos?

Yes. Our marketing support team provides professional, high-resolution photos and videos (unbranded or co-branded) to help you launch successful promotional campaigns in your local market.

Can you provide homologation or compliance documents?

We provide all necessary technical and certification documents required for local homologation. We will work closely with your technical team to ensure the documentation meets your specific national regulations.

Can you provide HS code?

We can give a reference, but importer should confirm local classification.

Can you provide infotainment language package in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide interior wear grading for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide marking instructions for each unit before shipment?

Yes, we can do that before shipping.

Can you provide mileage proof?

We can provide available odometer evidence. The exact details should be confirmed in writing before order. An independent 3rd party inspection report will be provided before shipping.

Can you provide odometer consistency review for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide onboard AC charger rating in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide packaging labels by SKU and VIN?

Usually the VIN is available after production or vehicle allocation. Earlier availability depends on the model and supply stage.

Can you provide packing list, invoice, and BL?

Yes. These are standard export documents. The exact details should be confirmed in writing before order.

Can you provide painted-panel identification for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide parking sensor quantity in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide pedal wear check for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide planned production week before shipment?

Yes,

Can you provide pre-alert package before arrival?

Yes. Pre-alerts help the importer prepare customs and payment steps. The exact details should be confirmed in writing before order.

Can you provide pre-loading photos before shipment?

Yes, photos of pre-loading will be provided on request.

Can you provide pre-loading video confirmation before shipment?

Yes, we can do that on request.

Can you provide pre-meeting discussion points?

Yes. We will provide ours and also need you to provide yours so that we can have an integrated meeting topic before meeting start.

Can you provide pre-shipment battery SOC information?

Yes. Available SOC information can be shared for shipping and receiving planning. The exact details should be confirmed in writing before shipping.

Can you provide previous commercial-use indication for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide previous ownership count for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide production lead time by quantity?

Yes. Lead time usually changes by model, quantity, and supply season. The exact details should be confirmed in writing before order.

Can you provide production slot confirmation before shipment?

Yes, where available. Timing depends on production status, inspection completion, and booking progress.

Can you provide references from other markets?

While we protect the anonymity of our specific clients, we can share anonymized case studies, shipping statistics, and general market success stories to demonstrate our proven track record.

Can you provide regional navigation maps in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide repaint thickness measurement for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide replaced-parts disclosure for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide replacement keys?

in Many case you can do. it depends on the models..

Can you provide replacement schedule suggestions for wear items?

Yes. Preventive replacement guidance helps reduce breakdowns. The exact details should be confirmed in writing before order.

Can you provide roof load limit in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide seat condition grading for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide seat heating and ventilation in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide service history availability for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide shipping marks by customer order number?

Yes. Shipping marks can usually be arranged if confirmed early and kept simple.

Can you provide smoke or odor inspection for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide Spanish or French materials?

While English is our master version, we can provide translated materials in Spanish or French for major models. For specific high-volume markets, we can also assist in localizing materials into other languages.

Can you provide steering wheel heating in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide steering wheel wear check for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide technical troubleshooting support?

Yes. Remote diagnosis support can be offered based on available data and responsiveness. The exact details should be confirmed in writing before order.

Can you provide temporary storage before loading before shipment?

Yes,

Can you provide third-party inspection for used cars?

Yes. Independent inspection is a standard operation. The exact details should be confirmed in writing before order.

Can you provide tire production date review for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide tire tread depth?

Yes, if included in the inspection scope.

Can you provide tool kit packing before shipment?

Yes,

Can you provide torque specs and service procedures?

Where available, yes. The exact details should be confirmed in writing before order.

Can you provide towing capacity in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide turning radius in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide underbody corrosion check for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide underbody photos?

Yes. Detailed condition photos can be arranged. The exact details should be confirmed in writing before order.

Can you provide VIN before full payment?

Usually VIN is available after production or yard allocation, not always before deposit.

Can you provide VIN list timing before shipment?

Yes, a VIN list will be provided before shipping.

Can you provide water-damage signs for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide wheel and tire specification?

Yes. Wheel size, tire size, load index, and spare-tire status can be listed. The exact details should be confirmed in writing before order.

Can you provide wheel-rim damage grading for a used vehicle?

Yes, where available. Used-vehicle data depends on the source, inspection access, and actual condition of the unit.

Can you provide wheelbase and track width in the final specification sheet?

Yes. We can include this item in the final specification sheet where applicable so the confirmed order scope is clear.

Can you provide window sticker confirmation before shipment?

Yes,

Can you quote accessories separately?

Yes. Accessories can be listed and quoted item by item.

Can you quote both left-hand-drive and right-hand-drive vehicles?

Yes, we supply both LHD and RHD configurations. Availability is subject to the specific brand’s production cycles and the regulatory requirements of your destination market.

Can you quote by Incoterm requested by buyer?

Yes, we are flexible on this matter.

Can you quote CKD or SKD projects?

Yes. We support Complete Knock-Down (CKD) and Semi Knock-Down (SKD) projects. These involve complex planning regarding plant capability, local regulations, and technical feasibility. Our engineering team can assist in developing a full assembly roadmap.

Can you quote destination-port charges?

Only as an estimate through local agents; final destination charges are outside exporter control. Any price impact, lead-time impact, or MOQ should be confirmed in writing before order.

Can you quote different battery chemistries?

If multiple versions exist, yes; chemistry and performance can be confirmed in time of ordering.

Can you quote in EUR or local currency?

Yes, we can accommodate quotations and payments in EUR. For other local currencies, we need to evaluate the stability and settlement options on a case-by-case basis.

Can you quote in USD only?

While USD is our standard currency for international trade, we can discuss settlement in other major currencies (such as EUR or RMB) depending on the specific exchange conditions and banking regulations.

Can you quote optional safety package?

Yes, if the trim supports it and the supplier offers it. Any price impact, lead-time impact, or MOQ should be confirmed in writing before order.

Can you quote replacement battery separately?

Yes, for some models, subject to supply policy, dangerous-goods rules, and price availability.

Can you quote service kits instead of single parts?

Yes. Service kits are often more practical for routine maintenance. Any price impact, lead-time impact, or MOQ should be confirmed in writing before order.

Can you quote software license or platform fee separately?

Yes, if third-party systems or charger software are included. Any price impact, lead-time impact, or MOQ should be confirmed in writing before order.

Can you quote spare parts packages separately?

Yes. Spare-parts can be quoted separately

Can you quote telematics service separately?

Yes, where a service fee applies.

Can you quote with fire extinguisher, triangle, and first-aid kit?

Yes. Safety accessories can be included or excluded according to customer's requirements.

Can you quote with or without freight?

We are flexible with trade terms. We can provide quotes for EXW (Ex-Works), FOB (Free on Board), or CIF/CFR (Cost, Insurance, and Freight) depending on your logistics preference and capabilities.

Can you quote with spare wheel and tools?

Yes. These should be listed clearly because some EV trims do not include them.

Can you recommend hot-selling EV models?

We curate recommendations based on real-time export data, battery performance, pricing tiers, and after-sales reliability. We focus on models that offer the best balance of range and value for your specific region.

Can you recommend models for our market?

Certainly. Our market analysts can recommend models based on your budget, local road conditions, charging infrastructure availability, and target customer demographics. The more context you provide, the more tailored our advice will be.

Can you recommend whether to airfreight or seafreight parts?

Yes. Route choice depends on urgency, cost, size, and dangerous-goods status.

Can you reduce mileage before export?

No. Odometer tampering is illegal and unacceptable.

Can you refund deposit if we cancel?

Refund depends on contract stage, actual cost incurred, and cancellation clause.

Can you refurbish used cars before export?

Yes. Cleaning, minor repair, or preparation can be arranged with clear scope.

Can you release documents before balance payment?

Normally no, unless credit terms were agreed in writing in advance.

Can you replace a battery pack under warranty?

It may be possible if the claim meets the agreed warranty standard and approval process.

Can you replace missing tools before export?

Yes, missing basic items can often be supplied before shipment.

Can you replace worn tires before shipment?

Yes. Condition-based preparation can be quoted separately.

Can you reserve stock before payment?

Generally, stock is only secured upon receipt of a deposit or a formal purchase agreement. However, for established partners, we can offer a short grace period (24-48 hours) for stock reservation while payment is being processed.

Can you respond during China public holidays?

We try to respond, but holiday timing may affect speed. For urgent and important matters, we can handle 7x24. Don't worry.

Can you sell used vehicles without inspection to save time?

It is possible, but not advisable for cross-border used-car transactions.

Can you share delivery performance expectations?

We can share expected lead times, but actual delivery depends on real supply conditions.

Can you share inspection standards before order?

All cars are manufactured in accordance with the standards of different countries. The automotive industry is a high-tech and high-standard manufacturing sector. Moreover, most of factories are highly automated and feature a high degree of intelligent robotics, ensuring that product quality is very reliable. Before leaving the factory, each product undergoes at least three rigorous quality inspections before being delivered to customers. Therefore, there is no need to worry about quality. If you need to, you can conduct your own inspection at the time of delivery, either at the Chinese factory or warehouse, or at the Chinese port.

Can you share your company profile and business license?

Yes, we provide our official company profile and business license as part of our standard onboarding process for verified business partners to establish trust and transparency.

Can you ship parts by air?

Many parts can go by air, but batteries and dangerous goods face extra restrictions.

Can you ship parts with vehicles?

Yes, if packing, declaration, and customs values are handled correctly.

Can you ship vehicles by Ro-Ro?

Yes. Ro-Ro is common for complete vehicles on suitable routes.

Can you ship vehicles in containers?

Yes. Container shipment is common where route, quantity, or security makes it suitable.

Can you sign an NDA before technical discussions?

Yes. For strategic projects and high-value tenders, we are fully prepared to sign a Non-Disclosure Agreement (NDA) to protect sensitive technical specifications and commercial data.

Can you specify whether the charger is included in the car?

Yes. Supply scope should state vehicle only, portable charger, wallbox, or no charger.

Can you split invoice values for customs reasons?

Yes, But feasibility depends on OEM policy and other relative facts.

Can you suggest stock levels for parts?

Yes. Stock planning should reflect fleet size, usage, and delivery lead time.

Can you summarize the full order process?

Yes. We can summarize inquiry, PI, payment, production, shipment, and after-sales steps.

Can you summarize the key order-control points?

Confirm models, exact spec, payment timing, inspection, documents, and logistics milestones in writing. We will specify it According to your requirements or request.

Can you supply body parts?

Yes, subject to model availability and shipping practicality.

Can you supply both pure electric and hybrid versions of the same model?

Many popular Chinese models offer multiple powertrain options, including Pure Electric (BEV), Plug-in Hybrid (PHEV), and Extended Range (EREV). Please let us know your market requirements so we can match the correct version for you.

Can you supply catalogs and data sheets?

Yes, we provide detailed digital catalogs, technical data sheets, and comparison charts for all major models. These materials are designed to support your sales team and end-user inquiries.

Can you supply charging guns or cables?

Yes. Charging accessories can often be supplied separately.

Can you supply ECU or electronic modules?

It may be possible, but coding, software match, and installation conditions matter.

Can you supply EV-specific parts?

Yes, including selected charging, thermal, and electrical components where available.

Can you supply full battery packs?

Yes, for some models, subject to price, dangerous-goods rules, and manufacturer policy.

Can you supply nearly new vehicles?

Yes, but status and compliance must still be handled accurately.

Can you supply only EVs or also ICE and hybrids?

We provide a comprehensive range of vehicles, including Pure Electric (EV), Plug-in Hybrid (PHEV), and internal combustion engine (ICE) vehicles. Additionally, we supply essential infrastructure such as chargers, genuine parts, and after-sales accessories.

Can you supply tools for the workshop?

Yes, selected workshop tools and accessories can be offered.

Can you support accident-repair parts supply?

Yes. VIN and damage-list accuracy are important. The exact scope and timing depend on the project details and resource availability.

Can you support annual purchase planning?

Yes. We can align rough annual demand for better planning. This is a good way for the business of customer and also for factory as well.

Can you support bilingual meetings?

Yes. Bilingual meetings can be arranged where needed.

Can you support by video call during repair?

Yes. Remote video assistance is often effective for field problems. The exact scope and timing depend on the project details and resource availability.

Can you support charger fault-code interpretation?

Yes. Remote interpretation can often speed up field troubleshooting. The exact scope and timing depend on the project details and resource availability.

Can you support charger installation guidance?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support connector pinout confirmation?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support customer-required quote format?

Usually yes, provided key commercial terms remain complete and accurate. The exact scope and timing depend on the project details and resource availability.

Can you support dealership setup planning?

Yes. We are professional in this job. If you have a business plan. Or we will send you a business plan format for you to fill in. And then we can start proceeding with it as soon as possible.

Can you support destination customs clearance?

We can support with documents, but the importer or broker normally handles local clearance. The exact scope and timing depend on the project details and resource availability.

Can you support diagnostic-tool requirement?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support exploded-view parts catalog?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support fault-code interpretation support?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support firmware update package handling?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support firmware updates?

Yes, for some products, but access and method depend on brand control. The exact scope and timing depend on the project details and resource availability.

Can you support government or project business?

Yes, this is one of our core strengths. We are an integrated solution provider, not just a trader. we provide the technical, financial, and logistical support required for large-scale government and NGO projects.

Can you support installer training materials?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support local tender participation?

Yes, we are highly experienced in supporting government and corporate tenders. We provide competitive pricing, technical compliance data, and the supply chain guarantees necessary for successful bids.

Can you support local workshop onboarding?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support long-term cooperation rather than one order?

Yes. We prefer stable, repeat cooperation with practical planning. Although we can also help to make on one order for you.

Can you support minimum spare-parts stock list?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support old-part core return programs?

It may be possible where remanufacture or analysis programs exist. The exact scope and timing depend on the project details and resource availability.

Can you support online product demos?

Yes. Online demos can be arranged for selected products.

Can you support packing labels for spare parts?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support parts emergency air shipment?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support parts replenishment cycle?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support parts shelf-life tracking?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support periodic after-sales review meetings?

Yes. Regular review improves service performance. The exact scope and timing depend on the project details and resource availability.

Can you support quarterly forecast alignment?

Yes. Quarterly forecast sharing improves lead-time management.

Can you support remote diagnostic session booking?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support service manual release?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support service training calendar?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support software release notes?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support superseded part-number notice?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support technical case escalation?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support torque specification sharing?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support VIN-based parts matching?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you support WhatsApp and WeChat communication?

Yes, we are highly flexible and commonly use WhatsApp, WeChat, Email, and Microsoft Teams to ensure seamless, real-time communication across different time zones.

Can you support wiring diagram availability?

Yes. The exact support scope depends on the vehicle model, parts availability, and agreed after-sales arrangement.

Can you train our sales team?

Yes. Product and process training can be arranged.

Can you train our team on EV basics?

Yes. Yes, we can provide a full series of training about EV and other relative topics. pre-sales, after-sales, EV, batteries and etc.

Can you train our technicians on EV safety?

Yes. High-voltage safety training is highly recommended.

Can you train our technicians?

Yes. we can provide Technical training on request, specific terms can be discussed on time.

Can you underdeclare value to reduce import duty?

Normally we must use truthful commercial value and compliant documents, for special case, need to discuss case by case.

Can you understate used-car value for customs?

No. Commercial documents must be truthful. If you have some special requirement we need to discuss case by case..

Can you use RMB settlement?

yes .

Can you work under our purchasing procedures?

Yes, provided the procedure is practical and agreed before the order starts. We are quite flexible in many ways.

Can zero-kilometer registered cars be exported as used cars?

We can do that. however this requires strict compliance review..

Do EV shipments need special state-of-charge attention?

Yes. Transport rules and carrier practice may require specific battery-charge handling.

Do used vehicles come with warranty?

Yes, we can provide warranty for used vehicles by extra paying for warranty. Used-car warranty is usually limited or separate and must be defined clearly.

Do you allow customer branding on documents?

Possible for some items, but legal/export documents must remain compliant and accurate. We can discuss further as per the specific requirements.

Do you charge bank fees?

Each party normally bears its own bank charges unless the contract states otherwise.

Do you charge interest for late payment?

Late-payment treatment should be stated in the contract, and subject to a monthly interest rate of 2%.

Do you export used vehicles as well as new vehicles?

Yes, we do both used vehicles and new vehicles.

Do you grant exclusivity?

Exclusivity is not automatic; it usually depends on commitment, performance, and after-sales capability.

Do you guarantee destination homologation?

No exporter should guarantee local approval without confirmed local legal review by the importer or authorized body.

Do you have a fixed account manager?

Normally yes, for continuity and accountability. For particularly significant or important projects, we will establish a project team to be specifically and professionally responsible for them.

Do you issue certificate of origin?

yes. will provide if requested.

Do you perform pre-delivery inspection?

Yes. Standard PDI or export inspection is default, special PDI also can be arranged according to agreed scope.

Do you provide a payment schedule?

Yes. Deposit, balance, deadline, and bank details can be stated in the PI or contract.

Do you provide bank details on official letterhead?

Security is our priority. All bank details are provided on official, stamped company letterhead and should only be confirmed through our verified corporate email addresses (@aecoauto.com).

Do you provide chassis number list?

Yes. VIN or chassis list can be attached for identified units.

Do you provide dealer price support?

It may be possible through project pricing, volume tiers or grade pricing, or market campaign support.

Do you provide English technical documentation?

Yes, English is our standard for all technical manuals, spec sheets, and user guides. We ensure all translations are accurate and professionally formatted for ease of use.

Do you provide marine insurance?

If the term requires it or the buyer requests it, insurance can be arranged.

Do you provide marketing support?

We normally can support basic materials, product training, and coordinated launch planning.

Do you provide version control for quotations?

Yes. We recommend using version numbers for all key documents.

Do you reimburse labor for warranty work?

It may be possible where agreed; labor policy should be defined in advance.

Do you require a parts stock?

Yes. Minimum fast-moving parts stock is strongly recommended for service readiness.

Do you require full payment for ready stock?

For some fast-moving stock, a higher advance payment may be required.

Do you require trained technicians?

Yes. Basic EV and vehicle service capability is important for sustainable cooperation. The after service, the maintenance capacity can be built step by step.

Do you sell ex-stock units?

Yes, we maintain a selection of "ready-to-ship" units (ex-stock). Since these sell quickly, we recommend a small commitment deposit to hold the units during final negotiation.

Do you sell used EVs?

Yes, we are selling more and more used EVs.

Do you supply service consumables?

Yes. Filters, brake items, fluids, wipers, bulbs, and similar items can be supplied.

Do you supply spare parts for exported vehicles?

Yes. Spare parts support is a core part of sustainable export business.

Do you support leasing or fleet operators?

Yes. We provide tailored solutions for fleet operators and leasing companies, including charging infrastructure and specialized fleet management advice to optimize your total cost of ownership.

Do you support local assembly projects?

Yes, where volume, compliance, and economics justify CKD or SKD cooperation. KD project is one of our main business models.

Do you support low-volume trial orders?

Yes, we understand the need to test the market. We support low-volume trial orders to help you establish your local logistics and service processes without high initial capital risk.

Do you support monthly price updates?

Yes. For active long-term projects, we provide monthly or bi-weekly price updates to help you stay competitive and manage your margins effectively in a fluctuating market.

Do you support private label projects?

We have experience in supporting private label or co-branding projects for specific markets. These projects require detailed feasibility studies regarding volume commitments and legal trademark considerations.

Do you support sample orders before bigger business?

Yes, we highly recommend a trial or "sample" order of 1-3 units. This allows you to test the vehicle quality, our service efficiency, and the local market response before committing to a larger volume.

Do you support video meetings and live vehicle inspection?

Absolutely. We utilize video conferencing for technical meetings and offer live, high-definition "virtual walkarounds" of vehicles in our yards or factories to ensure full transparency before shipment.

Do you support wheelchair or special-purpose modifications?

Possible for some projects, according to your requirements, we can check the feasibility and make the customization for you, if you need.

Do you work exclusively with one buyer per country?

Exclusivity is possible and is typically based on a combination of target volume, marketing investment, and past performance. We are open to discussing exclusive distribution rights for committed, high-performing partners.

Do you work with dealers, fleet buyers, or end users?

Our core business focus is on B2B partnerships. We collaborate with international distributors, fleet operators, project-based buyers, and professional traders. We are structured to support large-scale procurement and long-term distribution.

Does the quoted price for an EV always include the battery?

Yes, for all our standard vehicle quotations, the price includes the traction battery

How are vehicles prepared for export?

Typical preparation includes inspection, basic cleaning, battery or fuel management, and document matching, and ship by container or Ro-Ro.

How do LC discrepancies get handled?

Discrepancies possibility should be minimized by careful checking draft LC terms by both sides.

How do we choose between Ro-Ro and container?

Compare route availability, cost, transit risk, loading ratio, theft exposure, and destination handling.

How do we identify the correct spare part?

Best practice is to provide VIN, part photo, part number, fault description, and quantity needed.

How do we verify bank details safely?

Confirm through official company email [email protected] and [email protected], stamped documents, and confirmation by independent virtual meeting if needed.

How do you allocate stock vehicles?

Allocation depends on actual stock, color, trim, payment timing, and supplier confirmation.

How do you assess battery health on used EVs?

Through available diagnostic or condition data where possible, but methods differ by brand and access. The professional 3rd party inspection report will show SOH(State of Health) of battery too.

How do you control used-car quality risk?

By source screening, inspection, clear disclosure, and realistic warranty terms.

How do you define a used vehicle for export?

Status follows registration, mileage, ownership, and applicable law; it should never be described misleadingly.

How do you define the exact vehicle specification before order?

We confirm brand, model year, trim, battery, color, options, language, charging standard, and destination requirements in writing. The full details will be defined in the specification documents.

How do you define wear parts?

Typical wear parts Will be included and specified in the warranty agreement.

How do you handle advance payment before final PI issue?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle anti-corruption clause inclusion?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle anti-fraud bank-account verification?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle battery degradation threshold reference?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle booking confirmation window?

It is handled according to the agreed shipping plan, document workflow, and carrier or customs requirements.

How do you handle charger installation guidance after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle city-by-city channel planning in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle claim approval level?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle claim closure confirmation?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle claim rejection explanation?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle claim response time target?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle color selection?

Color depends on real production and stock; final confirmation should be written into the PI or contract. if you have some special requirement or need to make some customization. Please let us know in written beforehand. We will do the best to meet your requirement.

How do you handle confidential pricing?

We manage sensitive pricing through encrypted documents, limited internal circulation, and specific version control to prevent unauthorized disclosure and ensure price integrity across markets.

How do you handle connector pinout confirmation after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle consignee change after booking?

It is handled according to the agreed shipping plan, document workflow, and carrier or customs requirements.

How do you handle consumable exclusion rules?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle container free-time planning?

It is handled according to the agreed shipping plan, document workflow, and carrier or customs requirements.

How do you handle contract-version control?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle corrective-action confirmation?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle counterfeit-document detection?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle customer request for a longer balance-payment window?

This is to be discussed case by case.

How do you handle defamation or rumor response?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle demo-car obligations in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle deposit and balance from different bank accounts?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle diagnostic log submission standard?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle diagnostic-tool requirement after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle dispute-record preservation?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle exclusivity review conditions in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle exploded-view parts catalog after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle factory release timing during order execution?

This is managed according to the confirmed order process so execution, packing, and shipment remain aligned.

How do you handle factory-order vehicles?

Lead time depends on production schedule, options, and supply-chain availability.

How do you handle failed-parts photo standard?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle fault-code interpretation support after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle field-failure statistics review?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle firmware update package handling after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle force-majeure notice timing?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle high-risk country transaction review?

This should be controlled through written confirmation, And discuss case by case.

How do you handle installer training materials after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle invoice currency different from settlement currency?

This should be clarified before the PI or contract is finalized..

How do you handle late bank credit after the agreed deadline?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle local workshop onboarding after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle meeting-minutes confirmation?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle minimum spare-parts stock list after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle OEM participation threshold?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle online lead allocation in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle packing labels for spare parts after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle partial payment against partial shipment?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle parts emergency air shipment after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle parts replenishment cycle after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle parts shelf-life tracking after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle payment on a bank holiday?

just handle as normal, sometime online bank service is available even on holiday.

How do you handle planned production week during order execution?

This is managed according to the confirmed order process so execution, packing, and shipment remain aligned.

How do you handle pre-loading photos during order execution?

professional photos or video will be taken during pre-loading.

How do you handle price-spike clause discussion?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle production slot confirmation during order execution?

This is managed according to the confirmed order process so execution, packing, and shipment remain aligned.

How do you handle public-complaint escalation?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle quality hold decision process?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle quality-issue escalation path?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle quarterly sales-target review in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle remote diagnosis record?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle remote diagnostic session booking after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle return-parts handling?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle root cause report format?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle sales territory boundaries in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle sanctions and restricted-party screening?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle serial-number traceability?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle service manual release after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle service training calendar after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle service-bulletin reference?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle shipping instruction deadline?

It is handled according to the agreed shipping plan, document workflow, and carrier or customs requirements.

How do you handle short payment caused by bank charges?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle showroom standards in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle signature authority confirmation?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle social-media complaint response?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle software log retention?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle software release notes after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle software reset record?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle split remittance from two related companies?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle sub-dealer appointment rights in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle sudden OEM policy change handling?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle superseded part-number notice after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle technical case escalation after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle tender-project cooperation boundaries in distribution cooperation?

It should be defined according to the market plan, expected responsibilities, and agreed commercial structure.

How do you handle third-party payment from a disclosed affiliated company?

This should be clarified before the PI or contract is finalized so banking execution and financial responsibility stay clear.

How do you handle torque specification sharing after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle verbal-approval risk control?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you handle VIN-based parts matching after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle warranty-claim evidence checklist?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle wear-item exclusion list?

It is handled according to the applicable quality procedure, warranty terms, and case evidence.

How do you handle wiring diagram availability after delivery?

This can be handled through the agreed parts and technical-support workflow so field operations stay organized.

How do you handle written-change-order discipline?

This should be controlled through written confirmation, internal review, and timely escalation when needed.

How do you judge dealer performance?

Usually by purchase volume, payment discipline, market activity, and service quality.

How do you price used cars?

Based on age, mileage, condition, trim, battery status, market demand, and preparation scope.

How do you review accident-history disclosure on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review airbag deployment history on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review auction sheet reference on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review battery pack repair history on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review battery SOH trend report on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review glass replacement history on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review interior wear grading on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review odometer consistency review on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review painted-panel identification on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review pedal wear check on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review previous commercial-use indication on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review previous ownership count on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review repaint thickness measurement on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review replaced-parts disclosure on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review seat condition grading on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review service history availability on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review smoke or odor inspection on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review steering wheel wear check on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review tire production date review on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review underbody corrosion check on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review water-damage signs on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you review wheel-rim damage grading on used cars?

We review this based on available inspection evidence, source records, and the agreed used-vehicle assessment standard.

How do you verify a new overseas buyer?

To ensure secure and professional cooperation, we perform a standard due diligence process, including verification of company registration, website authenticity, bank references, and previous transaction history.

How long does an agency agreement usually last?

Often 3 year with review or renewal based on actual performance.

How long is your quotation valid?

Typically, our quotes are valid for 3 to 15 days. This duration reflects the volatility of vehicle prices, exchange rates, and the rapid turnover of stock availability.

How quickly can you issue a quotation?

Our standard response time is 24 to 72 hours. To provide an accurate quote, we require full details including model specifications, quantity, destination port, and preferred trade terms.

How quickly can you quote spare parts?

Usually faster when VIN, part number, and clear photos are provided.

Is exclusivity national or model-specific?

It can be country-wide, channel-specific, or limited to certain models depending on the agreement.

Is the traction battery covered by separate warranty?

Often yes. Battery warranty terms usually differ from general vehicle warranty.

What conditions are required for exclusive rights?

Typical conditions include annual target, showroom or team setup, service commitment, and regular reporting.

What documents are needed for used-car export from China?

Requirements vary, but usually include ownership, registration, transfer, inspection, and export-license-related documents.

What does battery warranty usually cover?

Yes. We can share the basic battery warranty scope before order, but the final wording should follow the signed commercial documents and OEM policy.

What evidence is needed for a warranty claim?

Usually VIN, mileage, photos, videos, fault code, repair report, and parts identification.

What happens if remittance is delayed?

Lead time, shipment slot, and price validity may be affected.

What happens if target is missed?

Usually review, corrective plan, or loss of exclusive status depending on contract terms.it is advisable to initiate a negotiation beforehand.

What if a local mechanic performs unauthorized repair?

Document it. Unauthorized work may affect related warranty responsibility.

What if customs value is challenged at destination?

Support with truthful documents, but local customs decision rests with the importer side. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

What if different teams send conflicting answers to the buyer?

Use one owner, one version-controlled FAQ, and one approved document source.

What if export policy changes suddenly?

Review compliance immediately and communicate lawful options to the buyer.

What if local regulations change after marketing has started?

Pause claims that rely on old rules and update the sales message quickly.

What if parts lead time becomes longer than expected?

Prioritize critical items, communicate early, and revise stocking strategy.

What if sanctions or trade restrictions may apply?

Run compliance screening and do not proceed until the transaction is clearly lawful.

What if the buyer asks for future spare-parts prices to stay fixed forever?

Avoid indefinite price locks; use validity period and adjustment mechanism instead.

What if the buyer asks for marketing claims we cannot prove?

Decline or soften the wording. Do not overstate product capability.

What if the buyer asks for unsupported local certification promises?

Do not promise certification results you do not control; commit only to document support you can actually provide.

What if the buyer asks us to backdate documents?

Documents should reflect actual transaction timing. If you have some special reason for this, We will try to discuss and meet customers requirement.

What if the buyer asks us to change invoice value?

Commercial documents must reflect the true transaction. For special case we can discuss case by case.

What if the buyer claims a defect without evidence?

Request structured evidence before accepting technical liability.

What if the buyer delays pickup after arrival?

Remind them early about free time, storage risk, and local clearance deadlines.

What if the buyer demands free parts for every complaint?

Use a documented claim process; goodwill support should be selective and controlled.

What if the buyer mixes sales issues with warranty issues?

Separate the issue categories clearly; each follows a different process and responsibility path.

What if the buyer refuses destination insurance?

Record the decision in writing and explain the risk clearly.

What if the customer asks for a direct OEM warranty we cannot secure?

Be clear about actual warranty source and never imply more than we can support.

What if the customer compares our price with a non-equivalent offer?

Re-align comparison based on exact spec, term, warranty, and service scope.

What if the customer wants us to talk directly to customs as importer?

We can assist with documents, but the importer or broker remains responsible for local clearance. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

What if the customer wants warranty for misuse damage?

Explain exclusions clearly and keep all evidence organized. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

What if the first batch reveals training gaps in the dealer team?

Add focused retraining, simpler tools, and tighter escalation support after batch one.

What if the importer has weak after-sales capacity?

Start smaller, define limited support scope, and build capability first.

What if the importer oversells range or warranty locally?

Correct the wording early; unsupported promises create avoidable disputes.

What if the local grid is unstable?

Recommend suitable charging strategy, backup planning, and realistic vehicle deployment.

What if the market requires local homologation not yet completed?

Position the project as pending approval, not ready-for-sale.

What if the vessel is delayed and the buyer wants penalty from us?

Check the contract, Incoterm, force majeure wording, and actual cause before accepting liability.

What if there is a dispute over Incoterms responsibility?

Return to the signed contract, named place, and actual handover evidence.

What if there is a safety incident in the field?

Escalate immediately, preserve evidence, protect users, and coordinate technical review.

What if we need to say 'no' without losing the customer?

Say no clearly, explain the reason briefly, and offer the nearest compliant alternative. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

What if we suspect the buyer is not the real end party?

Tighten due diligence before sharing sensitive pricing or accepting unusual payment paths.

What information do you need before quoting?

To provide a professional and binding quote, we need: 1. Target model and trim level; 2. Order quantity; 3. Destination country/port; 4. Required technical specifications; 5. Preferred trade terms (e.g., FOB, CIF).

What is included in the vehicle quotation?

The quote should state vehicle model, quantity, trade term, unit price, validity, lead time, and excluded items. You can see all the details in the quotation list.

What is not covered under battery warranty?

The misuse or the accidents will be excluded..

What is the best after-sales strategy for export markets?

Build local diagnosis ability, stock critical parts, and keep one disciplined claim workflow.

What is the best logistics practice for first orders?

Use clear Incoterms, full document review, insured cargo where suitable, and realistic ETA planning.

What is the best practice to reduce shipment disputes?

Keep one confirmed spec sheet, one document version trail, and one clear inspection standard. Photos and Videos of cars during packing/protection/loading of cars before shipping will be provided. Very important is that you or your agent need to inspect the cars carefully on delivering from the forwarder or the shipping company at destination and keep records, and raise immediately if any quetions or problems is found.

What is the best way to reduce warranty disputes?

Clear scope, documented PDI, trained service staff, and complete claim evidence reduce most disputes.

What is the best way to start agency cooperation?

Start with clear targets, non-exclusive trial business, and measured expansion based on results. It's good idea to move step by step.

What is the single best rule for export FAQ answers?

Be accurate, specific, and disciplined; unclear optimism is expensive in cross-border vehicle business.

What is the standard order process for new vehicles?

Inquiry, specification confirmation, quotation, PI or contract, deposit, allocation or production, inspection, balance, shipment, and after-sales support.

What is usually excluded from the quotation?

Import duty, VAT, destination port fees, registration, inland delivery, and local compliance costs are usually excluded.

What is your standard deposit percentage?

Common practice is 20%–30%, but exact terms depend on product, stock, and risk level.

What is your warranty policy for new vehicles?

Warranty depends on brand, source channel, and agreement; scope, period, and exclusions must be stated clearly. need to be discussed case by case.

What parts are normally excluded from warranty?

Typical exclusions include wear items, misuse, accidents, unauthorized repair, and external damage. All the Details will be included in the warranty agreement.

What payment terms do you usually accept?

Common terms are T/T deposit plus balance before shipment （normally 30% deposit and balance 70% before shipping), LC at sight, or other agreed trade-finance structures.

What proof of payment do you need?

Bank slip helps tracking, but only credited funds count as payment received.

What quality standard applies to the vehicles you export?

Quality follows the agreed product specification, applicable manufacturer standard, and any written inspection criteria.

When do you book the vessel?

Normally after cargo readiness, payment status, and shipping confirmation align. We usually book the shipping 2 weeks beforehand.

When does warranty start?

Usually from delivery, invoice date, shipment date, or activation date depending on the agreed policy.

When is the balance payment due?

Usually before shipment, or as otherwise stated in contract, subject to mutual negotiation.

When is the order considered confirmed?

Normally after both parties confirm the PI or contract and the deposit is received.

Which Incoterm is usually better for vehicle export: FCA or FOB?

It depends on control and handover point; FCA is often clearer when export procedures and inland handover matter.

Which Incoterms do you commonly use?

EXW, FCA, FOB, CFR, and CIF are common; the exact term must match actual responsibility and route design.

Which markets do you currently serve?

We have a global footprint with a strong presence in Asia, Africa, and Latin America. We are also rapidly expanding into European and American markets, ensuring all exports meet local import and safety compliance standards.

Who are your main vehicle supply channels?

We leverage a robust supply chain encompassing direct OEM partnerships, authorized dealer networks, and specialized export channels. This multi-channel approach ensures product authenticity, competitive pricing, and full compliance with target market regulations.

Who books the vessel under CIF?

Usually the seller arranges carriage and insurance up to the named destination port under CIF.

Who books the vessel under FOB?

Usually the buyer or buyer’s forwarder books the main carriage under FOB.

Who handles export customs clearance in China?

In default, Xiamen Aecoauto Technology Co.,Ltd or the manufacturer handles China-side export clearance. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.

Who pays destination port charges?

It depends on the Incoterm and destination-agent practice. normally it is on account of importer.

Why do you prefer individual quotes over a general price list?

Because of the high variety of trims, battery sizes, and configurations, a general list often lacks the accuracy needed for a professional transaction. By selecting specific models, we can provide you with a tailored quote that reflects the latest factory pricing, stock status, and your specific trade terms (EXW/FOB/DDP).

Will you protect our customer information?

Confidentiality is a pillar of our business. We strictly protect all shared customer and market data. We are committed to signing mutual NDAs to ensure your competitive advantage is maintained.

Would like to visit your company, please give me your address and suggestion about how I can arrange my trip.

Our company address is #1705, Jinlv Building, 611 Sishui Road, Huli District, Xiamen, China. Our company is 10 minutes away from Xiamen International Airport, and 25 minutes away from Xiamen North Railway Station and Xiamen Railway Station. If you could provide us with your specific itinerary before your arrival, such as the date of your arrival in Xiamen and the date of your departure, along with the train number or flight number, we would be able to assist with the relevant pick-up and drop-off services. We look forward to meeting you here.