What if different teams send conflicting answers to the buyer?
Use one owner, one version-controlled FAQ, and one approved document source.
General
What if the importer has weak after-sales capacity?
Start smaller, define limited support scope, and build capability first.
What if the market requires local homologation not yet completed?
Position the project as pending approval, not ready-for-sale.
What if the buyer refuses destination insurance?
Record the decision in writing and explain the risk clearly.
What if the customer compares our price with a non-equivalent offer?
Re-align comparison based on exact spec, term, warranty, and service scope.
What if the buyer demands free parts for every complaint?
Use a documented claim process; goodwill support should be selective and controlled.
What if there is a safety incident in the field?
Escalate immediately, preserve evidence, protect users, and coordinate technical review.
What if the importer oversells range or warranty locally?
Correct the wording early; unsupported promises create avoidable disputes.
What if sanctions or trade restrictions may apply?
Run compliance screening and do not proceed until the transaction is clearly lawful.
What if the customer wants warranty for misuse damage?
Explain exclusions clearly and keep all evidence organized. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.