Can you help us design an after-sales escalation matrix?
Yes. Clear escalation levels help separate routine, urgent, and safety cases.
General
Can you recommend whether to airfreight or seafreight parts?
Yes. Route choice depends on urgency, cost, size, and dangerous-goods status.
Can you quote service kits instead of single parts?
Yes. Service kits are often more practical for routine maintenance. Any price impact, lead-time impact, or MOQ should be confirmed
Can you provide packaging labels by SKU and VIN?
Usually the VIN is available after production or vehicle allocation. Earlier availability depends on the model and supply stage.
Can you support old-part core return programs?
It may be possible where remanufacture or analysis programs exist. The exact scope and timing depend on the project details
Can you help us decide which parts to stock locally?
Yes. Stock should focus on downtime risk, failure frequency, and lead time.
Can you support charger fault-code interpretation?
Yes. Remote interpretation can often speed up field troubleshooting. The exact scope and timing depend on the project details and
Can you provide replacement schedule suggestions for wear items?
Yes. Preventive replacement guidance helps reduce breakdowns. The exact details should be confirmed in writing before order.
Can you mark dangerous-goods parts clearly for shipping?
Yes. DG identification should be accurate and visible in all logistics documents.
Can you create a minimum recommended parts list for 50 vehicles?
Yes. A fleet-size-based starter list is a practical way to prepare service support.